Integrity Service Troubleshooting
Use this page for first-line checks when lineage, manifest, certificate, or credential-status workflows fail.
Lineage Graph Is Missing
Section titled “Lineage Graph Is Missing”Confirm lineage is enabled for the deployment, Integrity Service is ready, and the user has permission to view project credentials and lineage.
Certificate Issuance Fails
Section titled “Certificate Issuance Fails”Confirm Governance Service can reach Integrity Service, signing configuration is healthy, and the supporting policy and evidence records are available.
Credential Status Is Unexpected
Section titled “Credential Status Is Unexpected”Confirm whether the credential was revoked, the applied policy was archived, or the certificate workflow was retried. Revoked credentials should not be treated as active evidence.
Manifest Is Missing or Incomplete
Section titled “Manifest Is Missing or Incomplete”Confirm the policy, subject, declarations, reviews, and related evidence were available when the manifest was created.
Escalation Information
Section titled “Escalation Information”When escalating, include the project, policy or certificate, approximate time, affected workflow, and whether Governance Studio shows an error. Do not include private key material or sensitive evidence contents in tickets.